Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

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Is my visit affected by Hurricane Matthew?

Due to the forecast weather conditions affecting Florida, guests due to travel on 7th October who have booked a flight-inclusive package may amend their stay at no penalty. Rebooking is subject to availability and travel must commence by 12th October 2016.

Guests who have booked their flights independently will not incur any charges for amending their Walt Disney World Resort stay but should refer to their individual airline regarding any fees to amend the flight schedule.

Guests travelling from 8th October onwards are advised that at present we will be operating as normal. Please continue to monitor our website for regular updates regarding your reservation and your airline website for updates to their flight schedules if you have made independent flight arrangements for your visit.

In the interests of employee safety our call centre in Orlando, Florida will remain closed until further notice. If you have an urgent question relating to your holiday booking, travel plans, or to obtain park or resort information, please consult our comprehensive list of FAQs. Alternatively you can email Walt Disney Travel Company directly at disneyholidays@disney.co.uk and we will respond as soon as we can.


Where can we find information for guests with disabilities?

Information for guests with disabilities is available at all four Disney Theme Parks; for specific ride restriction information, visit the pages dedicated to the attractions you're interested in. All Walt Disney World Resort hotels offer rooms that accommodate guests with disabilities. For assistance and information specific to individual hotels, please call our Disney Experts on 0800 16 90 730* or check our website.

Accommodation for guests with disabilities can include a variety of modified features, such as; wider bathrooms, roll-in showers, hand-held shower heads, accessible vanities, portable commodes and bathroom rails. Bed accessories can include; bed rails, lower beds and rubber bed pads and open bed frames. Room communication kits can include; door knock and phone alerts, bed shaker alarm, text typewriter (TTY), strobe light fire alarm and phone amplifier. Other features can include: Buses with wheelchair lifts, double peep holes in doors, refrigerators (may include an extra charge), closed caption television and Braille on signage and elevators.

Walt Disney World also has designated parking areas for guests with disabilities (when showing a valid disability permit). At locations offering valet parking, vehicles displaying a valid disability parking permit will receive complimentary service.

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Where can I find more information about booking a group?

The magic never ends when you book a group to visit to Walt Disney World. Our Disney experts can help you take advantage of fantastic group benefits found nowhere else, including discounted room rates, Theme Park tickets, private events and behind-the-scenes tours.

For groups of over nine passengers please call the Walt Disney World Resort Group sales by calling Florida on 001 407 828 3318 or alternatively call our Disney experts on (407) 939-3463.


Can I buy alcohol or tobacco while at Walt Disney World?

Yes, you can.

For the purchase of alcohol and tobacco in Walt Disney World and Disney’s Vero Beach, you must show the accepted forms of ID. You must show your passport AND a government-issued photo ID which can verify the name and birth date shown on the copy of the passport.

For example, to be sold either of these items you must show your passport with a driving licence or a passport with a photo ID card. Neither of these forms of ID are acceptable on their own as valid identification.


How do I contact Walt Disney Travel Company?

For help and support please call our Disney Experts on freephone 0800 169 0730*. We're here 7 days a week: Monday - Friday 9am-8pm; Saturday 9am-7pm; Sunday 10am-4pm. If you have a complaint, please carry on reading for more information.

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