Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

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What are the current ticket prices?

The Walt Disney World Resort offers a wide variety of tickets customised to fit your holiday needs. Get the ticket that's right for you.

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What is the difference between a hard ticket and e-ticket?

Hard Ticket:
If you book a hard ticket you will receive your Disney park ticket approximately two weeks prior to departure. Please note there is an additional £5 hard ticket fee for this ticket type.

E- Ticket:
If you book an e-ticket you will receive an e-mail confirmation within 48 hours of confirming your reservation. This will include instructions on how to print your e-ticket barcode which you will need to present along with a photo ID, at any of our will call windows located at each of our four Disney parks including Downtown Disney.

What do Disney's Ultimate Tickets include?

Created exclusively for our UK Guests, Disney's Ultimate Tickets offer unlimited access to all 4 Walt Disney World Theme Parks, 2 Walt Disney World Water Parks, ESPN Wide World of Sports Complex, DisneyQuest Indoor Interactive Theme Park and one Mini Golf round per day (prior to 4pm) at Disney's Fantasia Gardens or Summerland Miniature Gold Courses as well.

For 2013 arrivals: Disney’s Ultimate Tickets expire 14 days after first day of use for a 14-Day Ticket and 21 days from first day of use for a 21-Day Ticket. Disney’s Premium Ticket is valid for 7 days after the first day of use.
For 2014 Arrivals: Disney's Ultimate Tickets expire 14 days after first day of use for 7- and 14-Day Tickets and 21 days from first day of use for a 21-Day Ticket.
Please note that the 7-Day Ultimate tickets can be used only for 7 days during the 14-day validity period.
You may purchase a non-expiration component at the Theme Park front gate.

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Is there a limit to the number of tickets I can order online?

You can purchase up to 10 adult tickets and 10 children online. If you need more tickets please call our Disney Experts on freephone 0800 16 90 730*.

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Is there an expiration date on the tickets that I am ordering?

Please see our ticket terms and conditions in our ticket store for more details.

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How can I find out how many days are left on my tickets?

Information regarding remaining days on old or unused tickets may be obtained only by visiting Guest Relations at Epcot, Disney's Animal Kingdom Theme Park, Disney's Hollywood Studios or the Magic Kingdom Park. In general, if the ticket is unused and does not have an expiration date, you will be able to use or upgrade the old tickets by visiting any Walt Disney World ticket sales location.

Are tickets transferable? Can I give them to someone else to use the remaining days?

Please note that all Multi-Day Theme Park tickets are non-transferable and must be used by the same person. The person that uses the ticket for the very first time must use the ticket for its entirety. Any tickets that are transferred are in violation of this restriction and are invalid for admission.

How long will it take to have my tickets posted to me?

If you ordered Disney e-tickets via, or our call centre, you will need to print your Disney barcode as outlined on your confirmation email; which you will receive within 48 hours of booking. You need to take this with you to the Will Call window at one of Disney's Four Theme Parks to exchange for your Hard Tickets. If you booked Disney hard tickets via the call centre (0800 16 90 730*), your tickets will be sent to you 10-14 days prior to your departure from the UK.

Can I collect my Park Tickets prior to my check-in date?

If you have confirmed a Ticket Only reservation with us and have paid your balance in full you can contact our Disney Experts on freephone 0800 16 90 730 and request an early ticket release.

If you have booked a Package with us (i.e., Flight inclusive, Room and Ticket, Room Ticket and Dining) your ticket is linked directly to your Room Key and is activated upon check-in. Therefore it is not possible to collect your Park Ticket prior to your check-in date.

If I'm not staying at a Walt Disney World Hotel, what kind of ticket can I buy for the Parks?

There is a variety of Multi-Day tickets designed especially to meet your holiday needs. Please visit our ticket store for more details. You can purchase these on-line , or call our Disney Experts on freephone 0800 16 90 730*

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Will any rides at the Disney Parks be closed during my stay?

For any information regarding ride closures at any of our Disney Parks during your stay, please contact our Disney Experts on 0800 16 90 730* for the most up to date advice. To plan in advance, you can view the individual park hours.

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Where can guests meet Disney characters?

One recommended way to meet Disney characters are at Walt Disney World restaurants with character dining options. Disney characters also appear near certain Disney theme park attractions - view the individual park calendars for details.

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Are there Disney theme parks maps?

Maps of Walt Disney provide an overview of Walt Disney World Resort —or you can view individual theme parks, water parks, Disney Resort hotels, golf courses, and shopping, dining and entertainment areas.

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What ride restrictions are there?

Some of the attractions at Walt Disney World Resort have restrictions to ensure Guest safety. Typical safety restrictions include height restrictions, health and safety advisories, and accessibility guidelines. These restrictions and advisories are listed on the individual attraction pages throughout the site.

What is the best way to dress for a day at the parks? Is there any clothing that isn't permissible?

The parks are a casual, family-oriented environment. We suggest you dress comfortably, wear good walking shoes and check the local weather report before you leave for the parks.

Ensuring that the parks are family friendly is an important part of the Disney experience. In that spirit, we ask you to use your discretion and common sense. Attire that is not appropriate for the theme parks (and which may result in refusal of admittance) includes but is not limited to:

•Adult costumes or clothing that can be viewed as representative of an actual Disney character
•Masks (unless you are dressing up for a particular event)
•Clothing with objectionable material, including obscene language or graphics
•Excessively torn clothing
•Clothing which, by nature, exposes excessive portions of the skin that may be viewed as inappropriate for a family environment
•Objectionable tattoos
A Guest is allowed into the parks if her or his hair (or make-up, if applicable) has been made to resemble a Disney Princess or character (for example, after a Bibbidi Bobbidi Boutique makeover) provided the Guest is not also wearing a costume or clothed to look like the character.

Are there any personal items I should not bring with me into the theme parks?

Items that you may not bring into the theme parks include but are not limited to:

•Items with wheels, such as:
•Inline skates
•Shoes with built-in wheels
•Strollers larger than 36"" x 52"" (92 x 132 cm)
•Suitcases, coolers or backpacks with or without wheels larger than 24"" (61 cm) long x 15"" (38 cm) wide x 18"" (46 cm) high. (Coolers required for medication may be stored in a locker or at Guest Relations.)
•Any trailer-like object that is pushed or towed by an ECV wheelchair or stroller
•Alcoholic beverages
•Weapons of any kind
•Folding chairs
•Glass containers (excluding baby food jars and perfume bottles)
•Pets (unless they are service animals)

In Disney's Animal Kingdom theme Park (for the safety of the wildlife), balloons, straws and drink lids are not permitted.

Where can I find more information about Disney theme parks?

Walt Disney World guest services provides additional information regarding these topics:

•where to find ATMs
•baby care centres
•camera services
•Disney's fastpass+ system — and which attractions use this option
•first aid
•mail and post office locations
•package pick up locations
•Pal Mickey
•Disney's PhotoPass Service
•Rider Swap — and which attractions use this option
•special dietary requests
•how to rent strollers, wheelshairs or electric convenience vehicles

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Where do I collect my Disney Gift Card?

If you have received a Disney Gift Card as part of our Free Dine promotion, you can collect this by visiting the World of Disney® store located in Downtown Disney during regular store hours (9:30 a.m. to approximately 10:30 p.m.) 7 days a week. You simply need to show your voucher (received with your travel documents) along with a valid Photo ID to the Information Desk within World of Disney and your Disney Gift Card will be issued to you.

Your Disney Gift Card can be redeemed at the World of Disney® store or other select retail locations at Downtown Disney® and in Parks and Resorts. You may collect your Disney Gift Card at any point during your stay. Please see the Information Desk in the Parks for more details.