Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

Fariy Godmothers

How can I book online?

Please use our convenient online booking site www.disneyholidays.co.uk to book your magical Disneyland® Paris package.


Can I book more than one room per reservation?

We are currently unable to book multiple rooms under one reference online, therefore you would need to make separate reservations. If you would prefer to speak to one of our Disney Experts who can make your reservations in one call for multiple rooms, please call 0800 169 0737.


Who do I contact if I am having problems booking online?

If you are having problems booking online please call our helpful Disney Experts on 0800 169 0737 for assistance. Please note that guests under age 18 must have parent or guardian permission to call.


If I have booked online, who can I talk to if I want to change or add amend my existing booking?

The lead passenger can make changes to their reservation(s) by calling our helpful Disney Experts on 0800 169 0737, quoting the booking reference. You will be advised of any amendment charges and an updated invoice will be sent out to you or you can retrieve and review your booking details once the changes have been made. Please note that guests under age 18 must have parent or guardian permission to call. Our opening hours are Mon-Fri 9am-8pm, Sat 9am-7pm, Sun 10am-4pm.


What do I do if I need to cancel my booking or one or more of the passengers from my booking?

For all bookings, the lead passenger on your booking needs to notify us of the cancellation in writing, quoting the booking reference and the reasons for cancelling, if possible. Alternatively you can send us these details in an email to wdtc-uk@disney.com.
We cannot accept any cancellations over the phone. You will then be invoiced for any outstanding monies or refunded any monies owing. Please write to:
The Walt Disney Travel Company
3 Queen Caroline Street
Hammersmith London
W6 9PE.
For all other bookings, please call our helpful Disney Experts on 0800 169 0737. Our opening hours are Mon-Fri 9am-8pm, Sat 9am-7pm, Sun 10am-4pm.


Can I book more than one room per reservation?

We are currently unable to book multiple rooms under one reference, therefore you would need to make separate reservations.


What do I do if I want to cancel my booking or one or more of the passengers from my booking?

For flight inclusive bookings, the lead passenger on your booking needs to notify us of the cancellation in writing, quoting the booking reference and the reasons for cancelling, if possible. Alternatively you can send us these details in an email to wdtc-uk@disney.com.
We cannot accept any cancellations over the phone. You will then be invoiced for any outstanding monies or refunded any monies owing. Please write to:
The Walt Disney Travel Company
3 Queen Caroline Street
Hammersmith London
W6 9PE.
For all other bookings, please call our helpful Disney Experts on 0800 169 0737. Our opening hours are Mon-Fri 9am-8pm, Sat 9am-7pm, Sun 10am-4pm.

To get detailed information about our terms and conditions for cancellation policies please

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I have just returned from holiday and would like to complain about a certain aspect of my holiday. How do I do this?

Please send any complaints in writing within 28 days of your return to: The Walt Disney Travel Company,
3 Queen Caroline Street,
Hammersmith, London,
W6 9PE.


What will the new UK Home Office legislation regarding Exit Checks mean for me?

As of April 2015, the UK Home Office have introduced a new legislation that requires identity checks for all travellers exiting the UK.

Eurostar and P&O Ferries
In order to comply with this new legislation Eurostar have introduced travel documentation checks (i.e. passport, identity card, group passport) across their terminals and ports. We would advise you to allow plenty of time to pass through the terminal or port and have your travel documentation to hand.

Eurotunnel
Eurotunnel are asking for all travellers to provide their travel documentation details (i.e. passport, identity card, group passport) in advance of travel. Please contact Eurotunnel as soon as possible ahead of departure on 0330 1233207. You will need to provide your Eurotunnel booking reference which can be located on your travel documents, which you will receive three weeks prior to departure. Alternatively, obtain your Eurotunnel reference from our Disney Experts by calling 0800 169 0737.

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