Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

Fariy Godmothers

What are my options if I am due to travel up to and including Wednesday 16th December?

Due to recent events in Paris we have introduced the following policy.

Until Sunday 29th November, you may modify your booking without any amendment fee but you will be liable for any increase in costs. After this date amendments to your booking will be subject to our standard booking terms and conditions

Cancellations to your booking are subject to our standard booking terms and conditions.

To cancel or amend your booking, or for any further information, please call freephone on 0800 169 0737* to speak to our Disney Experts. Please note, we are experiencing very high call volumes at present and do appreciate your patience.


What are my options if I am due to travel from Thursday 17th December onwards?

Cancellations and amendments to your booking will be subject to our standard booking terms and conditions.

To cancel or amend your booking, or for any further information, please call freephone on 0800 169 0737* to speak to our Disney Experts. Please note, we are experiencing very high call volumes at present and do appreciate your patience.